Refund policy

All Sales Are Final:
Because your doll is a one-of-a-kind, handmade item made to order, we cannot accept returns or exchanges for change of mind after the item has been received.

However, if you still insist on returning the item after delivery for reasons unrelated to product quality, the return shipping cost will be borne by the buyer. Please contact our customer service team to obtain the correct return address before sending the item back.

Once you provide us with a valid return tracking number, we will process your refund within 24 hours. The refund will be issued to your original PayPal account or credit card.

Note: Custom OC / Mini Me dolls are excluded.

Order Cancellations:
You can cancel your order if you contact us before it ships. For custom OC / Mini-Me dolls, if you insist on requesting a refund, we will resell the customized doll.

Damaged or Lost Items:
Your satisfaction is our priority. In the unlikely event that your doll arrives damaged or is lost during shipping, please contact us within 14 days of receipt or the estimated delivery date (for loss). Provide clear photos of the damage and the packaging, and we will resolve the issue within 48 hours.